>>Do i get a .dll file that i can use in my silverlight project or is it a .xap file that I'm supposed to use on a website?
Answer: you get a .xap file with examples in a zip file. Take benefit of the player with free upgrades as new versions of silverlight are released you only need to drop in a new .xap to your web host. The players themselves also will gain additional functionality with each new release of a player.

Individual terms of upgrade are listed for each player. Helnix offers custom solutions if there is something unique you need.
You can use free ICE v1.4 as a test. We did made it free to show the webmasters how easy to use our players.

>>is this monthly subscription when i purchase the player?
Answer: No, When you purchase the player it is one time pay only upgrades free.

>> What is resizable?
Answer: you can resize the player on your page by set the size of the player some of them you can't resize becuase of the design graphics.

>> What is XML driven?
Answer: like LAVA player if you see the demo it does have playlist menu of other videos within the player so the users can popup the menu and choose other videos.

>> Are all the players full screen?
Answer: yes all of the players can go fulll screen.

>> Do all the players have the capability to add a library?
Answer: you can't add library if you mean DLL library if you mean video library then yes you can by add the videos into XML

>> How does this work - Use your existing Windows Media library or add support for third-party codecs.
Answer:Silverlight 3 now supports H.264 natively for playback of MP4 or F4V files. Silverlight also supports Windows Media Video (WMV) 9, which is Microsoft's implementation of the Society of Motion Picture and Television Engineers (SMPTE) VC-1 codec standard. In addition to WMA and WMA Pro audio codecs, Silverlight supports MP3 audio and with Silverlight 3 supports MP4 standard AAC audio.

>> What's the benefit of Windows Media Services?
Answer:Windows Media Services, like all of Windows Server 2008, is significantly more secure, reliable, and robust — and it is already considered by many customers to be the best in the market for live and n-demand streaming delivery using “traditional” streaming. The latest improvements provide twice the scalability over Windows Media Services 9.0. In addition to its proven scalability and reliability, Windows Media Services now supports a Server Core installation, enabling reduced footprints for fixed-function streaming server scenarios, offering embedded appliance-like performance. Additionally, a cache/proxy plug-in is built in, making it easier to configure WMS for edge network enterprise and Internet topologies. Many features of Windows Media Services that were previously available only on Windows Server Enterprise and Datacenter are now available on Windows Server Standard, and all Standard features are now also available on Windows Web Server 2008. This makes the power of Windows Media Services 2008 available to a broader set of users at a lower cost.

>> What's Silverlight 3 codec support?
Video
Raw Video
YV12 - YCrCb(4:2:0)
RGBA - 32 bit Alpha Red, Green, Blue
WMV1: Windows Media Video 7
WMV2: Windows Media Video 8
WMV3: Windows Media Video 9
Supports Simple and Main Profiles.
Supports only progressive (non-interlaced) content.
WMVA: Windows Media Video Advanced Profile, non-VC-1
WVC1: Windows Media Video Advanced Profile, VC-1
Supports Advanced Profile.
Supports only progressive (non-interlaced) content.
H264 (ITU-T H.264 / ISO MPEG-4 AVC)
Supports H.264 and MP43 codecs.
Supports Base, Main, and High Profiles
Supports only progressive (non-interlaced) content.
Supports only 4:2:0 chroma subsampling profiles.

Audio
“1”. This is Linear 8 or 16 bit Pulse Code Modulation. Roughly speaking, this is WAV format.
"353" - Microsoft Windows Media Audio v7, v8 and v9.x Standard (WMA Standard)
"354" - Microsoft Windows Media Audio v9.x and v10 Professional (WMA Professional)
Supports full fidelity decoding of WMA 10 Professional Low Bit Rate (LBR) modes in the 32-96 kbps range.
Multichannel (5.1 and 7.1 surround) audio content is automatically mixed down to stereo.
24 bit audio will return silence.
Sampling Rates beyond 48000 return an invalid format error code in same-domain and a 4001 in cross-domain scenarios.
"85" - ISO MPEG-1 Layer III (MP3)
"255" - ISO Advanced Audio Coding (AAC)
Supports Low Complexity (AAC-LC) decoding at full fidelity (up to 48 kHz).
High Efficiency (HE-AAC) encoded content will decode only at half fidelity (up to 24 kHz).
Multichannel (5.1 surround) audio content is not supported.

Unsupported Formats
-The following formats are not supported:
Interlaced video content
Windows Media Screen
Windows Media Audio Professional
Windows Media Voice
Combination of Windows Media Video and MP3 (WMV video + MP3 audio)
Combination of WMV with AAC-LC
VC-1 in MP4

Supported Protocols
The following Web protocols/schemes are supported (see also URL Access Restrictions in Silverlight):
http
https
ms-wmsp (You can use the mms and rtsp monikers, but it will fall back to http-streaming also know as ms-wmsp.)

My Account (for SHD service not apply on the players)

>> How do I cancel my subscription?
      Members can cancel any time by visiting the My Account then click on helnix Subscirption from the menu and then click on cancel link
      if you are on monthly subscriber you will find it under helnix status(Your Helnix Subscription is Active). .

>> My account was suspended, what do I do?
     If your credit card has expired and we can't bill you, then your account will be suspended. Normally we will send you an email ahead of time,
     notifying you that your credit card will expire soon and that you need to provide us with a new expiration date or new credit card information.

     Password sharing on Helnix or Helnix FTP is NOT permitted. If we detect that multiple users have been sharing the same account, we will suspend it
     immediately and notify the person who is paying for the account.

>> How do I see my billing history and when my subscription will expire or renew?
      Please visit the My Account page to view your payment history by click in Billing History in the menu and subscription expiration info on helnix subscription.
      the renew link will appear on helnix subscription page when your subscription expire.

Miscellaneous

>> I have a question or concern not listed here. What can I do?
     Please contact us via our Contact Page.